The Challenge: Secure Virtual Therapy in a Digital World
In 2022, a healthcare startup approached us with a mission: build a telemedicine platform where patients could connect with therapists securely from anywhere. This mental health solution needed to protect sensitive patient data while working flawlessly on phones, tablets, and computers.
Development Process
Our team approached this complex healthcare platform development through carefully planned phases, each addressing crucial aspects of the system.
01 Discovery & Planning
We started by understanding what we needed to build and how to build it right. Our main goals were:
- Understanding what therapists and patients need
- Making sure everything would be secure and follow healthcare laws
- Planning features that would make the platform easy to use
The key here was aligning business goals with expected therapist workflows. It helped us create a strong development foundation to guarantee scalability, reliability, and satisfying user experience.
02 Design & Architecture
Translating our research into actionable plans, we developed a robust framework that prioritized both user experience and technical excellence:
We created UI/UX wireframes and prototypes to make sure that user experience is intuitive and is aligned with expectations of both therapists and their clients.
On the technical side, we designed a robust architecture with end-to-end video call encryption, secure data storage, and seamless scheduling integration.
A careful selection of right technologies and frameworks, backed by our thorough pre-production, allowed us a smooth transition towards development.
03 Development & Implementation
During development, we delivered the following key components:
- Core platform functionality implementation
- End-to-end encryption across all communication channels
- Smart matching algorithm for therapist-patient pairing
- Security protocol integration for HIPAA compliance
04 Quality Assurance
Our comprehensive testing approach ensured the platform's reliability and security before launch:
- Manual testing
- Automated testing suite (unit, integration, E2E)
- Performance testing
- Security penetration testing
Project Achievements
The platform now handles thousands of therapy sessions daily while maintaining perfect compliance, proving that exceptional user experience and stringent healthcare security can coexist in mental health technology.
Development Timeline
2022 – Now
Team Composition
- Tech lead
- Scrum master
- 8 Developers
- 2 QA engineers
- DevOps engineer
Target Platforms
- Web
- Apple
- Android
Location
Ukraine
Methodology
Agile
System metrics
Latency
≤ 200 ms (video/audio sync)
Uptime
99.9% availability
Concurrent Users
Scalable to thousands of sessions
Server Response Time
< 100 ms API calls
Encryption
End-to-End (AES-256, RSA)
Session Join Time
< 3 seconds
Error Rate
< 0.1% session failures
Key Making a Difference
